Free plan & trials
Start on the Free plan or a 14-day trial of a paid plan. Nothing is charged, so nothing needs refunding.
7-day window
Ask within 7 days of your first paid charge for a full refund.
Quick processing
Approved refunds are processed within 5–7 working days.
1. Scope
This policy covers refunds of Parishad plan fees paid by Societies to ETmantra Software Labs Pvt. Ltd. for use of parishad.app. It does not cover membership, event or other fees that Members pay to a Society — those go to the Society's own account and are governed by that Society's refund policy (see Section 6).
2. Free Plan and Trials
The Free plan costs nothing, and paid plans start with a free trial that needs no card. Since nothing is charged, no refund applies.
3. Plan Fees
3.1 Monthly plans
You can get a full refund if you ask within 7 calendar days of the first charge. After that the plan stays active until the end of the billing period, with no refund.
3.2 Annual plans
You can get a full refund if you ask within 7 calendar days of the first charge. After 7 days we offer a pro-rated refund for the unused part of the year, provided:
- you ask within 30 days of the original charge;
- the account has not breached our Terms of Service; and
- the Platform has been used normally (not for bulk data extraction or abuse).
Requests after 30 days are not eligible.
3.3 Renewals
You can ask for a refund within 3 calendar days of a renewal charge if you did not mean to renew and have not used paid features during the new period.
3.4 Add-ons
Paid add-ons are non-refundable once activated, as they are consumed services.
4. When Refunds Don’t Apply
- The refund window has passed.
- The account was suspended or closed for breaching our Terms of Service.
- The charge was for a promotional or discounted plan, unless the promotion says otherwise.
- Part-month use — monthly plans are not pro-rated when cancelled mid-cycle.
- Problems caused by third-party services outside our control, such as payment gateways or email providers.
5. Outages
If the Platform has a significant outage caused by us lasting more than 24 consecutive hours, we will credit your account for the affected period. Cash refunds for outages apply only if an outage exceeds 72 continuous hours in one billing month.
6. Fees Members Pay to Societies
Membership, event and other fees that Members pay are collected into the Society's own payment gateway account. They are transactions between the Member and the Society; Parishad provides the technology and is not a party to them. Members should send refund requests to the Society, and Parishadhas no obligation to refund these fees on a Society's behalf.
Societies are responsible for publishing their own refund policy for these fees and for processing refunds in line with applicable consumer protection law.
7. How to Ask for a Refund
- Email [email protected] with the subject "Refund request — [your Society's name]".
- Include your registered email address and the reason for the request.
- We acknowledge within 1 working day and process eligible refunds within 5–7 working days.
Refunds go back to the original payment method. Your bank may take a further 3–5 working days.
8. Cancellation
You can cancel at any time. Cancelling stops future billing but does not by itself trigger a refund. Paid features stay available until the end of the current period, after which the Society moves to the Free plan.
9. Changes to This Policy
We may update this policy. Changes are posted here with a revised date. Continued use of the Platform after a change means you accept the updated policy.
10. Contact
ETmantra Software Labs Pvt. Ltd. (operator of Parishad)
Email: [email protected]
Website: parishad.app